Right of Withdrawal

Right of Withdrawal

General Terms and Conditions

1. Scope of Application

The following general terms and conditions (T&Cs) apply for all orders from our online shop.

2. Contractual Partner, Conclusion of Contract

The contract of sale is concluded with Firlefantastisch Der Partyshop GmbH.

With the placement of products in the online shop, we submit a binding offer to conclude a contract regarding these articles. The contract is created when you click the order button to accept the offer on the products contained in the shopping cart. Immediately after sending an order you will receive another confirmation via e-mail.

A binding contract may also take place as follows:

  • If you have selected credit card payment, the contract is created when the credit card is debited.
  • If you have selected to pay via PayPal, the contract is created when you confirm the payment instruction to PayPal.
  • If you have selected to pay via Worldpay, the contract is created when you confirm the payment instruction to Worldpay.
  • If you have selected to pay via SOFORT direct bank transfer, the contract is created when you confirm the payment instruction to SOFORT AG.

3. Shipping Costs
Shipping costs are in addition to the stated product prices. You can find out more regarding the delivery cost amount by looking at our offers.

4. Payment
The following payment methods are available to you in our shop:

Prepayment
If the prepayment payment method is selected, we will provide our bank details in the order confirmation and deliver the merchandise upon receipt of payment.

Notice of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving a reason. The withdrawal notice period is 14 days from the day on which you or a third-party, other than the carrier and known to you, take(s) possession of the merchandise.

To exercise your right of withdrawal, you must inform us (at Firlefantastisch Der Partyshop GmbH, Kärntener Str. 31d, 45659, Recklinghausen, Germany, info@firlefantastisch.de, Tel.: +49 (0)2361 379384, Fax: +49 (0)2361 379385) by means of a clear statement (e.g. postal letter, fax, or e-mail) of your decision to withdraw from this contract. You may use the attached sample withdrawal form; however, this is not obligatory.

To observe the withdrawal notice period, it is sufficient to send notification of the exercise of the right of withdrawal before the end of the withdrawal notice period.

Consequences of Withdrawal

If you have withdrawn from this contract, we undertake to reimburse all payments received from you, including the delivery costs (with the exception of additional costs that may result if you have chosen a delivery method other than our good-value, standard delivery option), without undue delay and at the latest within 14 days from the day we receive notification of your withdrawal from this contract. We shall reimburse you using the same means of payment that you selected for the original transaction, unless something else has been specifically agreed with you; on no account will you be charged fees for this repayment. We may withhold the reimbursement until we have received the merchandise back or you have supplied evidence of having sent the merchandise back, whichever is the earliest.

You must send back or hand over the merchandise immediately or at the latest within 14 days from the day on which you notified us of your withdrawal from this contract. The deadline is met if you send the merchandise back within the 14-day notice period. You shall bear the direct cost of returning the merchandise. You shall only be liable for any diminished value of the merchandise that is a result of handling other than what is necessary to ascertain the nature, properties, and functioning of the merchandise.

  • The right of withdrawal shall not apply for the following contracts:
  • Contracts for the delivery of sealed merchandise which is unsuitable for return due to health and safety or hygienic reasons if the seal has been broken after delivery.